Shipping & Warranty Policy
Last Updated: September 11, 2026

This policy applies to all product orders from HXZN Tech via https://hxzntech.com/.

1. Quotation of Shipping
Shipping cost will be quoted separately based on product weight, volume, destination country and selected shipping method. We support sea freight, air freight and express delivery. All import duties, customs fees and local taxes at destination shall be borne by the buyer.

2. Lead Time & Delivery
Production lead time will be confirmed in your proforma invoice. Delivery time is estimated and not guaranteed, which may be delayed by customs inspection, weather, carrier issues or force majeure events.

3. Shipment Inspection
We will inspect goods before shipment and provide photos or inspection documents upon request. Please inspect goods immediately after receiving the cargo. Any damage or shortage must be notified to us within 7 working days after receipt with photos and proof.

4. Warranty Terms
Our products come with a limited warranty period specified in the sales contract. The warranty covers manufacturing defects only. The warranty does NOT cover damage caused by improper installation, misuse, overloading, normal wear and tear, accident, unauthorized modification or natural disaster.

5. Returns & Claims
Return requests must be communicated and approved by us in advance. Unauthorized returns will not be accepted. For approved returns, buyer shall bear return shipping cost unless the defect is confirmed as our production fault.

6. Force Majeure
We are not responsible for delivery delays or losses caused by force majeure events beyond reasonable control.

7. Contact
For shipping and warranty questions, please contact: hxznsherry@gmail.com
Website: https://hxzntech.com/